Terms & Conditions
We invite you to book with us, with confidence.
2. Initial Payment
The Initial Payment (min. £117) shall be 1/3rd of the Rental Price (see centre pages) plus Cancellation Protection Scheme premium if required (see 4 below). Pet Charges, if applicable, will be paid with the Balance. For bookings made 8 weeks or less before the start of the holiday then the full Rental Price, Cancellation Protection Scheme premium if required, Pet Charge if applicable, is due on booking. All bookings are subject to a single non-refundable Booking Fee of £37 which has already been added to the Rental Prices (see overleaf). Pay using a debit or credit card online or over the phone. Receipt of the initial payment does not imply acceptance of booking. A confirmation of your booking will be posted or e-mailed to you by return.
Bank Transfers: A £5 admin charge will be levied per bank transfer. An additional £7 is due for all foreign currency transfers to cover the additional bank charges for currency convertion. Please quote your holiday booking reference to the bank and notify us immediately.
The Balance of payment is due 8 weeks prior to the start of your holiday. Upon receipt of the Balance, the holiday property address will be issued. We reserve the right to cancel any booking if payment of the balance is more than 14 days late and to charge another booking fee of £37 to re-instate the booking, if the property is still available. Note that the customer will still be liable to pay the balance. See paragraph 4 below. Bank transfer charges as for Initial Payment.
4. Optional Cancellation Protection Scheme
We offer two levels of Cancellation Protection. The Basic cancellation Protection Scheme protects the Guest against liability to pay the full hire if forced to cancel the holiday due to death, injury, maternity, illness or jury service, of themselves, a close relative or business associate. This only applies if we are notified up to noon on the arrival day of the holiday. Provided such cancellation is confirmed in writing with the appropriate certificate, 2/3 of the Rental Price (less the Booking Fee) is returned. The Initial Payment, however, is retained by STS and the property owner. For reasons other than the above, or for failing to produce the appropriate certificate, the guest remains liable for the Full Balance. See below how STS might be able to help. If required, the cost of the Basic cancellation Protection Scheme below should be included in the Initial Payment.
Rent of £250 or less amount due .... £12 per week
” ” £300 ” ” ” ” .... £14 per week
” ” £350 ” ” ” ” .... £16 per week
” ” £400 ” ” ” ” .... £20 per week
” ” £450 ” ” ” ” .... £22 per week
” ” £500 ” ” ” ” .... £25 per week
” ” £600 ” ” ” ” .... £30 per week
” ” £700 ” ” ” ” .... £35 per week
” ” £800 ” ” ” ” .... £40 per week
” ” £801 or more please add £5 for every additional £100 in rent
Cancellation Top Up: It is also possible to protect the whole of the Rental Price paid (less the £37 Booking Fee) with an additional payment of 50% of the above Cancellation Premium (same conditions apply). If only the Initial Payment has been paid then the Initial Payment will be returned less the Booking Fee and Cancellation Protection premiums which will be retained by STS.
The Scheme does not cover claims directly or indirectly resulting from or consequence upon matters such as:
a) The protection does not cover any recurring, chronic or continuing illness, disability or condition of any of the persons covered, for which medical treatment or consultation has taken place during the 12 months preceding the date of booking the holiday. b) Epidemics
c) Disinclination to travel
d) Failure of public or private transport services
The decision of the Agents on all claims will be final. If a guest who has protected all or part of their booking with the STS cancellation protection scheme wishes to cancel a booking for reasons not covered above, every effort will be made by STS to re-let that week for them (but without obligation). If successful STS will refund to the guest the rent received for the re-let less a small handling charge. If STS is unable to re-let, the owner shall be entitled to retain all payments already made and recover any balance of hire charge if not already paid. Guests who have chosen not to protect their holiday with our Cancellation Protection Cover, kindly note that once a booking has been made then we will not be able to refund any money to you AND that you are obliged to pay the balance of the booking even if you cancel and don't come. We highly recommend that you have some form of holiday insurance to protect your booking. We will, as a gesture of good will, endevour to help you to try and re-let if you are forced to cancel an unprotected holiday if you have paid the outstanding balance, but there will be charges equivalent to 2 times the full Cancellation Scheme Premiums (minimum £50), to cancel and re-advertise. We will undertake to do this but without obligation or guarantee to re-let. If successful then a credit voucher will be issued for a future holiday with STS. There is an administration fee of £24 for Cancellation letters to insurance companies
5. Alteration of Bookings
Once confirmation of a booking has been sent, if you wish to make small alterations to the details on the booking (e. g. adding to the number of guests, add or remove pets) a £12 admin charge will be due at the time of alteration. Postponement or transfering of a confirmed holiday will be treated as an unprotected cancellation and re-let and will be subject to an administration fee. See para 4 for the full terms.
Bookings are made on the understanding that occupancy is for holiday purposes only unless otherwise agreed, and is only for the period of time agreed. The Guests rights to occupy the property will be immediately forfeited without compensation if:
a) More people or pets than specified in our description, or as stated on the Confirmation of Booking, attempt to occupy the property.
b) Overnight guests are entertained without the Owner’s permission.
c) The Guest or their pet causes damage, noise, unreasonable disturbance or general bad conduct.
d) Smoking inside the property will incur a £100 refreshing charge.
The owner, his representitive or STS must be allowed access to inspect the property if there are suspicions of the above.
Letting is from Saturday 3.00 pm (15:00 hr) to Saturday 10.00 am unless otherwise stated or arranged through STS and/or the owner. At least 10 days prior to arrival, unless stated otherwise guests should contact the Owner regarding their expected time of arrival, which should be at 3.00pm (15.00 hr) and no later than 5.00 pm (17.00 hr) unless previously arranged with the Owner. In all cases, properties must be vacated by 10.00 am on the day of departure unless stated differently in the property description.
8. Good Housekeeping Deposit
a. Guest may be requested to furnish a RETURNABLE deposit, normally £100. Your credit / debit card will be pre-authorised and in the absence of a claim, the pre-authorisation / cheque will be deleted or destroyed. Our experience shows that this procedure results in all round better holidays for everyone, as guests fully respect the properties and so make manageable the process of preparing the property for the next guest. Missing or broken items, replacements or repairs must be reported without delay, NOT AT THE END OF THE HOLIDAY, PLEASE, to the Owner or STS so that immediate correction can be made and disputes over who caused the damage can be eliminated. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. If the cost of the breakages/damage/extra cleaning exceeds the returnable Good Housekeeping deposit amount then the owner can claim for the difference. The Guest must leave the holiday accommodation in the same condition as it was found e.g. empty internal bins, clean and put away dishes etc, wipe work surfaces, hoover carpets etc. Excessive cleaning costs can be charged to the Guest. Smoking in the property will result in a £100 refreshing charge.
We have compiled the information in our brochure and website as accurately as possible. However, we advise the Guest to verify any essential feature in the description with STS before booking. It is important that when a cot is stated as supplied free of charge that the Guest checks with the Owner as to its suitability. In the event of facilities or equipment being withdrawn or altered, please contact the owner (or STS, if you are unable to contact the owner). Every reasonable effort will be made to rectify the problem. The Guest is advised to confirm in writing to STS any verbal information imparted by STS, or owners, that the guest deems to be important. Reasonable access must be allowed to enable owners’ to maintain their properties.
10. Guests with Special Requirements
Where a single storey property may be suitable for guests who are less able we display the ‘stair with a line through’ symbol. Note, that some MAY have some steps leading to the property or a single step inside the property. Please check details of suitability when you book, especially if wheelchair access is essential. We cannot guarantee suitability unless you include written confirmation about any special requirements (including dog hair allergies) with your booking. Note that our website has Access Statements for each property. We cannot offer a refund if the property you have booked is not suitable because you didn’t check before booking.
In the event of a complaint regarding a property, the matter should always be taken up with the Owner or STS IMMEDIATELY. Reasonable time must be allowed for the Owner to rectify a complaint or to meet any reasonable requests by the Guest. If this is not possible or satisfaction is not obtained, then you or the owner should telephone our office as soon as possible. Unless we are completely satisfied with the nature of the complaint, then an alternative can only be offered by STS with the owner’s consent. We regret that we are very limited in what we can do once you have left the property & STS must be given opportunity to offer an alternative property etc.
The charge for pets has not been automatically included in the competitive rents of our properties, however, many of our owners welcome dogs at an extra charge of £20/pet for the holiday. The Guest is responsible for declaring all pets at time of booking. Cats or any other pets are not accepted without prior permission. For the benefit of all guests, pet owners must observe the following common sense requests:
a) Pets must be kept under control at all times
b) Pets must not be left alone in the property or outside the property for extended periods
c) Please bring a basket or box for your pet to sleep in - pets must not be allowed on the beds or furniture
d) All fouling of lawns etc, must be removed immediately and all pet hairs must be cleared up before leaving
e) Please ensure that your pet has been wormed and is free of fleas
f) Any damage caused must be paid for in addition to the £20 pet charge.