We invite you to book with us, with confidence.

1. Reservations
The contract of letting is between the Lead Person (i.e., the person who originally made the Booking) and the property Owner (STS are the owner’s Agents and charge the Owner the Booking Fee plus a Service Charge {for marketing their property etc.} on a percentage basis – details available on request). Bookings are only accepted subject to availability, to these conditions and by agreement with the Owner. No tenancy can be established during a holiday let.  If for reasons other than a COVID Lockdown, that the property booked subsequently becomes unavailable, then a postponement of the holiday may be offered. If this is not acceptable then a suitable alternative property similar to the one originally booked may be offered. If neither solution proves to be acceptable, then a full refund will be provided. STS and the property owner will not be liable for any losses/damages, etc. suffered by the Guest as a result of the property being unavailable on the day stated. All rents include VAT where applicable. We also reserve the right to change tariffs after publication should this be considered necessary. Any such changes will be made clear prior to the booking being accepted.

2. Initial Payment 
The Initial Payment (min. £117) shall be 1/3rd of the Rental Price (see centre pages) plus Cancellation Protection Scheme premium if required (see 4 below). Pet Charges, if applicable will be paid with the Balance. For bookings made 8 weeks or less before the start of the holiday then the full Rental Price, Cancellation Protection Scheme premium if required, Pet Charge if applicable, is due on booking. All bookings are subject to a non-refundable Booking Fee and a Service Charge to the holiday property Owner – the costs of these have already been added to the Rental Prices (note that these charges vary from Booking to Booking and are available upon request). Please pay using a debit or credit card over the phone or pay online through our secure SagePay server. Receipt of the initial payment does not imply acceptance of booking. A confirmation of your booking will be posted or e-mailed to you by return.
Bank Transfers: A £5 admin charge will be levied per bank transfer. An additional £7 is due for all foreign currency transfers to cover the additional bank charges for currency conversion. Please quote your holiday booking reference to the bank and notify us immediately.
Payment by others, other than the Lead Person, must be made by cheque or Bank Transfer and there will be an additional charge of £7 per transaction. The Lead Person will be responsible for informing others who are making payments of all the Terms & Conditions.

3. Balance
The Balance of payment is due 8 weeks prior to the start of your holiday. Upon receipt of the Balance, the holiday property address will be issued. The Customer will be deemed to have cancelled the booking if payment of the balance is more than 14 days late. If the Customer subsequently wishes to reinstate the Booking, and providing the property is still available, there would be an Admin Fee of £37. Note that no refund will be given and the customer will still be liable to pay the balance. See paragraph 4 below. Bank transfer charges, and payment by other (other than the Lead Person) as for Initial Payment.

4. Cancellations & Our Optional Cancellation Protection Scheme    
We offer two levels of Cancellation Protection. The Basic Cancellation Protection Scheme protects the Guest against liability to pay the full hire if forced to cancel the holiday due to death, injury, maternity, illness or jury service, of themselves, a close relative or business associate. This only applies if we are notified up to noon on the arrival day of the holiday. Provided such cancellation is confirmed in writing with the appropriate certificate/document, 2/3 of the Rental Price less the Booking Fee and less the Cancellation Protection Premiums is returned. The Initial Payment, however, is retained by STS and the property owner. For reasons other than the above, or for failing to produce the appropriate certificate, the guest remains liable for the Full Balance. See below how STS might be able to help.
If required, the cost of the Basic cancellation Protection Scheme below should be included in the Initial Payment. The cost is 5.5% of the Rental Price plus the Booking Fee.
Full Cancellation: It is also possible to protect the whole of the Rental Price paid (less the £47 Booking Fee (as of 26th May 2022)) for 8.5%  of the Rental Price plus the Booking Fee (same conditions apply). If only the Initial Payment has been paid then the Initial Payment will be returned less the Booking Fee and Cancellation Protection premiums which will be retained by STS.

The Scheme does not cover claims directly or indirectly resulting from or consequence upon matters such as:
a) The protection does not cover any recurring, chronic or continuing illness, disability or condition of any of the persons covered, for which medical treatment or consultation has taken place during the 12 months preceding the date of booking the holiday.
b) Epidemics or Pandemics (such as COVID-19)
c) Disinclination to travel
d) Failure of public or private transport services
The decision of the Agents on all claims will be final.
If a guest who has protected all or part of their booking with the STS Cancellation Protection Scheme wishes to cancel a booking for reasons not covered by the STS Cancellation Protection Scheme, then every effort will be made by STS to re-let that week for them (but without obligation). If successful STS will refund to the guest the rent received for the re-let less a small handling charge. If STS is unable to re-let, the owner shall be entitled to retain all payments already made and recover any balance of hire charge if not already paid.
Guests who have chosen not to protect their holiday with our Cancellation Protection Cover, kindly note that once a booking has been made then we will not be able to refund any money to you AND that you are obliged to pay the balance of the booking even if you cancel or are prevented from coming on holiday. We highly recommend that you have some form of holiday insurance to protect your booking. if you have an unprotected holiday, and providing you have paid the outstanding balance, we will as a Gesture of Goodwill, endeavour to help you to try and re-let if you are forced to cancel your holiday or if you are prevented from coming on the holiday in any way – but there will be charges equivalent to 2 times the full Cancellation Scheme Premiums (minimum £50), to cancel and re-advertise. We will undertake to do this but without obligation or guarantee to re-let. If successful then a credit voucher will be issued for a future holiday with STS. Cancellation letter to your own insurance companies will occur a £18 admin charge.

5. Alteration of Bookings
Once confirmation of a booking has been sent, if you wish to make small alterations to the details on the booking (e. g. adding to the number of guests, add or remove pets) a £12 admin charge will be due at the time of alteration. If a Customer wishes to Postpone a holiday then this will be treated as an unprotected cancellation. However, subject to the agreement of the Property Owner, a postponement will be allowed subject to a minimum £50 admin fee. See para 4.

6. Liability
Bookings are made on the understanding that occupancy is for holiday purposes only unless otherwise agreed, and is only for the period of time agreed. The Guests’ rights to occupy the property will be immediately forfeited without compensation if:
a) More people or pets than specified in our description, or as stated on the Confirmation of Booking, attempt to occupy the property.
b) Overnight guests are entertained without the Owner’s permission.
c) The Guest or their pet causes damage, noise, unreasonable disturbance or general bad conduct.
d) Smoking inside the property will incur a £100 refreshing charge.
The owner, his representative or STS must be allowed access to inspect the property if there are suspicions of the above.

7. Letting
Letting is from Saturday 5.00 pm (17:00 hr) to Saturday 10.00 am unless otherwise stated or arranged through STS and/or the owner. At least 10 days prior to arrival, unless stated otherwise guests should contact the Owner regarding their expected time of arrival. In all cases, properties must be vacated by 10.00 am on the day of departure unless stated differently in the property description.

8. Good Housekeeping Deposit
Guest may be requested to furnish a RETURNABLE deposit, normally £100. Your credit / debit card will be pre-authorised and in the absence of a claim, the pre-authorisation / cheque will be deleted or destroyed. Our experience shows that this procedure results in all round better holidays for everyone, as guests fully respect the properties and so make manageable the process of preparing the property for the next guest. ¬¬¬Missing or broken items, replacements or repairs must be reported without delay, NOT at the end of the holiday, PLEASE, to the Owner or STS so that immediate correction can be made and disputes over who caused the damage can be eliminated. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. If the cost of the breakages/damage/extra cleaning exceeds the returnable Good Housekeeping deposit amount then the owner can claim for the difference. The Guest must leave the holiday accommodation in the same condition as it was found e.g. empty internal bins, clean and put away dishes etc, wipe work surfaces, hoover carpets etc. Excessive cleaning costs can be charged to the Guest. Smoking in the property will result in a £100 refreshing charge. Additionally if you fail to comply with COVID conditions notified to you before your stay, and which are based on Welsh Government Guidelines, the Good Housekeeping deposit will be forfeit.
In the event of a claim by the owner against a guest, STS reserves the right to charge in addition to any other monetary claim by the owner, a minimum of £20 + VAT Admin Fee to cover the time and effort to check that the claim is legitimate, and to administer the charge.¬
Security Deposits are required on bookings within 7 days of the start dates and we action the refund normally 3 days after the property has been vacated, if clean and tidy with no damage and the recycling and refuse dealt with according to the instructions given by STS or at the property.

9. Descriptions
We have compiled the information in our brochure as accurately as possible. However, we advise the Guest to verify any essential feature in the description with STS before booking. It is important that when a cot is stated as supplied free of charge that the Guest checks with the Owner as to its suitability. In the event of facilities or equipment being withdrawn or altered, please contact the owner (or STS, if you are unable to contact the owner). Every reasonable effort will be made to rectify the problem. The Guest is advised to confirm in writing to STS any verbal information imparted by STS, or owners, that the guest deems to be important. Reasonable access must be allowed to enable owners’ to maintain their properties.

10. Guests with Special Requirements
Where a single storey property may be suitable for guests who are less able we display the ‘stair with a line through’ symbol. Note, that some may have some steps leading to the property or a single step inside the property. Please check details of suitability when you book, especially if wheelchair access is essential. We cannot guarantee suitability unless you include written confirmation about any special requirements (including dog hair allergies) with your booking. Note that our website has Access Statements for each property. We cannot offer a refund if the property you have booked is not suitable because you didn’t check before booking.

11. EV Charging
Properties with dedicated charging points are advertised with the EV charging points filter. If a property does not have a dedicated charging point you must not charge your car at the property and we recommend that you use nearby charging stations.

12. Complaints
In the event of a complaint regarding a property, the matter should always be taken up with the Owner or STS immediately. Reasonable time must be allowed for the Owner to rectify a complaint or to meet any reasonable requests by the Guest. If this is not possible or satisfaction is not obtained, then you or the owner should telephone our office as soon as possible. Unless we are completely satisfied with the nature of the complaint, then an alternative can only be offered by STS with the owner’s consent. We regret that we are very limited in what we can do once you have left the property & STS must be given opportunity to offer an alternative property etc.

13. Pets
The charge for pets has not been automatically included in the competitive rents of our properties, however, many of our owners welcome dogs at an extra charge of £20/pet for the holiday. The Guest is responsible for declaring all pets at time of booking. Cats or any other pets are not accepted without prior permission. For the benefit of all guests, pet owners must observe the following common sense requests:
a) Pets must be kept under control at all times
b) Pets must not be left alone in the property or outside the property for extended periods
c) Please bring a basket or box for your pet to sleep in – pets must not be allowed on the beds or furniture
d) All fouling of lawns etc, must be removed immediately and all pet hairs must be cleared up before leaving
e) Please ensure that your pet has been wormed and is free of fleas
f) Any damage caused must be paid for in addition to the £20 pet charge

14. Bookings made via Love Cottages
The Guests must agree to the above Terms & Conditions, which take precedence over Love Cottages Terms and Conditions if there is a conflict – please contact us immediately if this is an issue for you.

15. Bookings made via Any Other Platform.
The Terms & Conditions of the “Platform” that was used to make the Booking will take precedence over the Terms & Conditions listed here.