"We would like to thank you for your support over the past two years. The level of service received from STS has been excellent, we have thoroughly enjoyed the letting experience and we will be recommending you to friends and family."
Mr. S, April 2015
Allow our professionalism to make your guests happy.
Snowdonia Tourist Services staff believe that they can best serve their guests and their cottage owner by maintaining the highest quality of product in a market that is overflowing with accommodation agents.
Holiday-makers are more discerning and more demanding - the holiday-maker is a more informed, more discerning customer. They are aware of the size of the market, and they research their purchases more thoroughly. They are also more familiar with the rapid responses of internet booking, e-mail and the plethora of travel websites that offer instant gratification, online availability and booking.
That means that their expectations placed upon your booking team are much higher. They want to know immediately if a property is available, and they want a quote for their exact date and party sent to them by e-mail within a few minutes. They also often want ancillary information such as information about local events, attractions, travel arrangements etc. If you aren't able to provide them with this, they will often have made a booking by the time they get your reply.
Thorough professional service
Never give a guest a reason to look elsewhere - that's where Snowdonia Tourist Services can come in and help you. We operate a modern professional booking service capable of meeting the demands of the modern customer. Our support software allows us to reply in detail to customers within moments of receiving their enquiry, either by e-mail or on the telephone. Managing all our holiday properties and extra information is automated, so quotes are accurate, precise and instantaneous.
Importantly, we never give the customer a reason to look elsewhere. Any questions that they might have, we can answer for them, on the spot, in as much detail as they require.
The customer sees us as part of your overall service - by allowing us to be your booking team, we allow you to benefit from the professionalism of our service. Because we are not just another searchable database of holiday properties, the customer sees us as a member of your team. They know we have personally visited the property that they are going to be staying in, they know we live in the area that they will be holidaying in and they know we are available locally to either help them if a problem arises - we are available between 9am and 8pm weekdays as well as 10am to 6pm on weekends.
We provide them with the security of knowing that we deal with you and your property personally, and this gives us the ability to help the customer chose the right holiday property that more distant booking agents simply cannot compete with.
Your reputation benefits from our expertise
Choose your level of service
Every property owner is offered the service they want - Snowdonia Tourist Services offers a variety of services, from simply acting as a booking agent with our own advertising, to a full service where we manage bookings, extras and even assist you with arranging cleaners. Depending on the nature of the proposition, we can tailor an advertising package to suit your target market. Why not benefit from our understanding of the online travel market to increase the exposure of your quality products? Please call and ask to speak to Gwen Thomas to discuss what Snowdonia Tourist Services might be able to offer you.
Our booking and book-keeping system
Booking systems should meet your needs, not limit them - Our booking system is being constantly developed in-house by our staff, who have a combination of more than 20 years of professional experience in Travel industry. It's secure, safe and easy to use. We all know that book-keeping is the last thing that you have time to do when running a Holiday property. All bookings that come via Snowdonia Tourist Services are handled securely and provided to you for use in your own bookkeeping. Your accountant will be pleasantly surprised with the thoroughness of our reports.
To enquire about Snowdonia Tourist Services for your property:
Call us on 01766 51 38 29 or e-mail us on [email protected]
Or you can request our Owner Pack
Simpy fill in the form and we'll send one out to you.
We can also arrange to meet you at your property to discuss what we can offer you.