Things You Need To Know

Even in these troubled "Credit Crunch" times, we can still say and invite YOU to BOOK WITH CONFIDENCE.

If you are e-mailing your credit/debit card details – please send the credit card number on one e-mail and the expiry date and the security number (last 3 digits on the signature strip on the back of the credit card) on a separate e-mail, quoting your provisional booking confirmation number to info@sts-holidays.co.uk

OFFICE HOURS Our Main Office is open from 09.00 to 20.00 Mondays to Fridays. Outside of normal office hours our subsidiary offices are available to help you with your enquiries or to make instant bookings. Weekdays (Monday to Friday 9am-8pm) 01766 51 38 29 01766 51 38 37 (also fax) Weekends Saturday and Sunday 10.00 – 18.00) 01286 831 400 Our aim is to answer your call personally, however, at busy times, bank holidays or outside of the above hours you may be asked to leave a message on our answering machine. Every effort will be made to return your call within the hour, or the next day as appropriate.

GRADING & VERIFICATION OF PROPERTIES Our properties vary in type, location and facilities, and are graded accordingly. Each property has been awarded an STS grade based on our criteria PLUS every ‘Guest Quality Questionnaire’ returned influences the STS Grade. Welsh Assembly Government 'Visit Wales' Advisors have also inspected our properties and their recent percentage score is shown on the property description. To help you make your choice the STS grades indicate the following standard of furniture and furnishings:

STS Grade 5= Excellent STS Grade 4 = Very good STS Grade 3 = Good STS Grade 2= Fair STS Grade 1= Simple

For more info http://www.sts-holidays.co.uk/visit-wales-grading

PROPERTY PRICES

To find the price of a property choose the arrival date in the Availablity Calendar and the price for that period will appear above the 'BOOK NOW' button. To see how the prices vary through the year click on the 'View Pricing' link which is just below the 'BOOK NOW' button.  The Prices shown is normally for that property per week, NOT PER PERSON. However, some of our properties advertise that they offer a discounted price for reduced number of guests or will that a supplement for extra persons will apply. To get the correct price put in the number of guests. Unless otherwise stated in the property description, bookings usually run from Saturday to Saturday.  All prices are inclusive of VAT.  Christmas and New Year weeks normally start on the 21st and 28th of December respectively, but we can be flexible. Please phone to discuss your requiements.

ARRIVAL & DEPARTURE: We want you to enjoy your holiday to the full and with as little restriction as necessary. However, in order to maintain our properties at a high standard, we ask that visitors should arrive no earlier than 3pm (15.00) on the day of arrival and should depart by 10am on the day of departure, unless stated otherwise. In all cases, visitors should contact the owner or STS regarding arrival times, keys and other arrangements, at least 10 days before the start of the holiday.

EQUIPMENT: Our properties are all equipped with, at least, the following: bathroom or shower room, WC, kitchen with cooker and fridge, crockery, cutlery, cooking utensils, pillows, duvets/blankets, TV* and heating. Bedrooms and bathrooms will be together on the 1st floor unless stated differently. Bathrooms have baths. Shower rooms have shower cubicles. Unless stated otherwise all beds are standard sizes i.e. King size are 5' wide, Doubles are 4’6" wide and singles are 3' wide. 2’6" beds are considered only suitable for small children. If cots are not advertised as available in a property then we can arrange to hire one, if required, by prior arrangement.   *Please note that a few of our properties are so enclosed by mountains that TV and mobile phone reception is occasionally poor.

LINEN: Unless otherwise stated in the property description as provided, visitors are asked to provide bed linen (bottom sheets, duvet covers and pillowcases), personal towels and tea towels. Duvets and pillows are provided. The provision of blankets instead of duvets must be checked at the time of booking. Arrangements to hire linen can be made in most cases at an extra charge.  Bedding is not provided for cots. Where a cot is provided free of charge, no guarantee can be given to it meeting your exacting requirements, please check when booking. If bed linen is provided this does not  include towels and tea towels.

ELECTRICITY AND OTHER FUEL CHARGES: Unless stated as inclusive, electricity is extra at the electricity company’s standard charge incl. VAT. Electricity is by meter reading (the meter being read when you arrive and then again when you leave) or by coin/card meter. Oil, gas and solid fuel are at an extra cost unless stated as inclusive in the description. Some properties also have an open fire and the provision of coal or logs, at an extra charge, should be made by prior arrangement with the owner.

PETS AND GUIDE DOGS: We appreciate that for many of our visitors, taking the family dog or dogs is an essential part of an enjoyable holiday. With this in mind most of our properties welcome a well-behaved dog at an extra charge of £20/dog for the holiday, but in all cases dogs must be declared at the time of booking.  Properties that will accept dogs have the number of pets allowed indicated in the title box. In some properties there may be restrictions as to the dog size (a small dog would be no bigger than a cocker spaniel). For the benefit of future visitors, please follow the pet rules in para. 11 in Terms http://www.sts-holidays.co.uk/terms-conditions). There is no charge for registered Guide Dogs. We respectively ask that Guide dog owners choose properties that accept pets. Some properties cannot accept even a Guide dog due to other guests or owners having pet allergy issues.

MINI BREAKS: During October to before Easter some of our properties also welcome visitors for mini breaks (except Christmas and NewYear). Stays for a minimum of three nights can usually be arranged, starting from 80% of the weekly rate. Mini breaks may also be available at other times at short notice. For a list of properties offering Minibreak Discounts see http://www.sts-holidays.co.uk/minibreaks or for further details, please phone.

COUPLE AND SMALL FAMILY SAVINGS: Some properties of three or more bedrooms offer a saving if only two persons occupy the property using only one bedroom. This normally only applies during non school holiday weeks, but with increased flexibility at short notice. For further details visit http://www.sts-holidays.co.uk/couples-discounts . Small family savings may apply if only 2 bedrooms are used in a much larger property phone 01766 51 38 29

MULTI WEEK HOLIDAYS As our weekly rental prices include a £27 booking fee. All multi week bookings will be eligable to a £27 multi week saving on every additional week. This will be applied by STS after you have submitted your web booking. Some properties also offer up to 10% savings on bookings of three weeks or more. Call us 01766 51 38 29 for details.

ABBREVIATIONS

BRM = Bedroom D+S – Brm with one double bed and one single bed D+D – Brm with two double beds S – Brm with one single bed Bk – Brm with bunks i.e. two 3' single beds one above the other S+S – Brm with two single beds D – Brm with one double bed KS – Brm with one King size bed S+S+S – Brm with 3 single beds C/heating – Central heating inst – instant d/strs – down stairs u/strs – up stairs NSH – night storage heating D/rm – Dining room WC – toilet by arr. – available by arrangement with the owner before arrival, An extra charge may apply. hwb – hand wash basin el or elec.- electric Washer – automatic washing machine Ml – mile Min. (s) – minute(s) VCR – video player Mts – mountains T/dryer – Tumble dryer