1.     RESERVATIONS
The contract of letting is between the Guest and the Owner. Bookings are only accepted subject to availability, to these conditions and by agreement with the Owner. Snowdonia Tourist Services (STS) reserve the right to refuse any booking or to cancel any booking already made, in which case every effort will be made to offer alternative accommodation. If none is available STS will return any rental money paid by the Guest. STS will not be liable for any other losses/damages, etc. suffered by the Guest as a result of the property being unavailable on the day stated. All rents include VAT. We also reserve the right to change tariffs after publication should this be considered necessary. Any such changes will be made clear prior to the booking being accepted.

2.     INITIAL PAYMENT
The initial payment (min.£119) shall include 1/3rd of the total rent (min. £ 80 ), single booking fee of £ 27 /property and obligatory Cancellation Protection Scheme premium - see para 5 below. For bookings made 8 weeks or less before the start of the holiday then the full rent, booking fee and cancellation protection premium is due on booking. Please use the Booking Form, making your cheque payable to Snowdonia Tourist Services. Receipt of the initial payment does not imply acceptance of booking. Confirmation of your booking will be sent to you as soon as possible.
Payment Methods:
Debit or credit card except AMEX (N.B. 2% charge on credit cards, no charge on debit cards).
Sterling cheque Transcash at the Post Office: Account number 40 809 6608.
Bank transfer/International Bank Transfers: our bank details are: National Westminster Bank plan Porthmadog, Gwynedd LL49 9NR. IBAN NUMBER is:- GB80NWBK5 4300708931763 SWIFT CODE/BIC CODE IS:NWBKGB2L. Please pay all banking charges.
For EURO customers our bank details are: HSBC Nice Gubernatis and the IBAN number is FR76 3005 6002 2002 2061 6441 568 BIC code is CCFRFRPP. (The name of the Account is M. et Mme Thomas Williams). Our exchange rate is 1.56 Please pay all banking charges at your bank plus a HSBC bank charge of 10 euros.
PLEASE NOTIFY US IF YOU ARE PAYING BY BANK TRANSFER. We need to know the date of the transfer, the amount and the bank account into which the money has been paid either by e-mail or by faxing the bank paper work.

3.     BALANCE
The balance is due 8 weeks prior to the start of your holiday. Upon receipt of the balance the holiday property address will be issued. For payment by Credit Card please add 2% (2p in the £) to cover part of the Credit Card costs. There is no extra charge for Switch/Delta/Connect/Solo or other Debit Cards.

4.     CANCELLATION PROTECTION
It is bad enough having to cancel your carefully planned holiday without also having to pay the full balance. To eliminate this unfortunate occurance we ask for a small extra charge for cancellation protection. The cost of the cancellation Protection Scheme must be included in the initial payment.

Week's rent of  £250 or less    amount due .... £12 per week
        "        "       £300      "               "            .... £14 per week
        "        "       £350      "               "            .... £16 per week
        "        "       £400      "               "            .... £20 per week
        "        "       £450      "               "            .... £22 per week
        "        "       £500      "               "            .... £25 per week
        "        "       £600      "               "            .... £30 per week
        "        "       £700      "               "            .... £35 per week
        "        "       £701 or more         "            .... £40 per week

This protects the Guest against liability to pay the full hire if forced to cancel the holiday due to death, injury, maternity, or illness of themselves, a close relative or business associate. This only applies up to the starting date of the holiday. Provided such cancellation is confirmed in writing within 48 hours with the appropriate certificate, 2/3 of the rent is returned. The initial payment, however, is retained to cover our time and expenses in processing the cancellation and re-advertising. For reasons other than the above, or for failing to produce the appropriate certificate, the guest remains liable for the full balance. The protection does not cover illness or medical condition known or reasonably anticipated at the time of booking or the consequences thereof.

Cancellation Top Up: It is also possible to protect the whole of the rent paid with an additional payment of 50% of the above cancellation fee (same conditions apply) If only the initial payment has been paid then the deposit will be returned, the booking fee and Cancellation Protection premiums will be retained by STS.
It is possible to opt out of our Cancellation Protection Scheme if the whole cost of the holiday is paid for at the time of booking. No monies can be refunded if you then cancel your holiday.

5.     LIABILITY
Bookings are made on the understanding that occupancy of the property is for holiday purposes only and is only for the period of time agreed by STS and the Guest. The Guests rights to occupy the property may be forfeited without compensation if:

6.      ALTERATION OF BOOKINGS
(whenever possible only and with the consent of the Owner) Guests who wish to change a booking once the Confirmation of Booking has been sent out will be charged a fee of £45.
    
7.     LETTING
Letting is from Saturday 3.00pm to Saturday 10.00am unless otherwise stated or arranged through STS and/or the owner. Guests should contact the Owner regarding their expected time of arrival, which should be at 3.00pm (15.00hr) and no later than 5.00pm (17.00hr) unless previously arranged with the Owner. In all cases, properties must be vacated by 10.00am on the day of departure.
    
8.     RETURNABLE GOOD HOUSEKEEPING DEPOSIT.
The competitive and fair basic rents quoted for our advertised properties is based on the understanding that the Guest may be requested to furnish the Owner on arrival, or previously by post in some instances, a RETURNABLE bond in the form of a £50 cheque (£100 in some properties) endorsed with a Bankers Card number. The cheque will not be cashed without first consulting the Guest and in the absence of a claim will be either cancelled or returned after the holidays. Our experience shows that this procedure results in all round better holidays for everyone, as guests fully respect the properties and so make manageable the process of preparing the property for the next guest Missing or broken items, replacements or repairs must be reported without delay, NOT at the end of the holiday, PLEASE, to the Owner so that immediate correction can be made and disputes over who caused the damage can be eliminated. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. The Guest must leave the holiday accommodation in the same condition as it was found.

9.     DESCRIPTIONS
We have compiled the information in our brochure as accurately as possible at the time of publication. However, to avoid any disappointment, we advise the Guest to verify the description with the Owner immediately upon receipt of the Confirmation of Booking. It is important that when a cot is stated as supplied that the Guest checks with the Owner as to its suitability. Facilities or equipment may have been withdrawn or altered, or changes may have been made outside our control, for which STS is unable to accept responsibility. Although every effort is made by Owners to maintain electrical equipment in good working order, such equipment is easily damaged and no guarantee can be given as to its working condition at any particular time. STS is not responsible for the accuracy of any verbal information given by any of its employees, or by the Owner. Nor can we accept responsibility should the property not conform to the Holiday makers standards.

10.    GUEST WITH SPECIAL NEEDS
Where a property may be suitable for guests who are less able please check details of suitability when you book, especially if wheelchair access is essential. We cannot guarantee suitability unless you include written confirmation about any special needs with your booking form

11.     COMPLAINTS
In the event of a complaint regarding a property, the matter should always be taken up with the Owner immediately. Reasonable time must be allowed the Owner to rectify a complaint or meet any reasonable request by the visitor. If this is not possible or satisfaction is not obtained then you or the owner should telephone our office as soon as possible. An alternative can only be offered by STS with the Owner's consent. We regret that we are unable to arbitrate any complaint once you have left the property.

12.     PETS
The charge for pets has NOT been automatically included in the competitive rents of our properties, however. many of our owners welcome pets at an extra charge of £20/pet for the holiday. For the benefit of all visitors we ask pet owners to observe the following common sense requests: