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Terms & Conditions
Even in these troubled "Credit Crunch" times, we can still say and invite YOU to BOOK WITH CONFIDENCE.
The contract of letting is between the Guest and the Owner. Bookings are only accepted subject to availability, to these conditions and by agreement with the Owner. In the unlikely event of a property no longer being able to accept the booking (e.g. some damage to the property. Following confirmation of booking, Snowdonia Tourist Services (STS) will offer the guest a full refund or, if they wish, attempt to find alternative accommodation. STS will not be liable for any other losses/damages, etc. suffered by the Guest as a result of the property being unavailable on the day stated. All rents include VAT. We also reserve the right to change tariffs after publication should this be considered necessary. Any such changes will be made clear prior to the booking being accepted. No tenancy can be established during a holiday let.
2. INITIAL PAYMENT
The initial payment (min. £107 shall be 35% of the Rental Price plus Cancellation Scheme premiums if required (see 4 below). For bookings made 8 weeks or less before the start of the holiday then the full Rental Price, Cancellation Protection Scheme premium if required, Pet Charges if applicable is due on booking. All bookings are subject to a single non-refundable booking fee of £27 which has already been added to the Rental Prices. Please make your cheque payable to Snowdonia Tourist Services, or pay using a debit or credit card over the phone. We incur a 2% credit card company handling charge when payments are made by credit cards and reserve the right to recover these costs which will be advised at the time of payment. We cannot accept American Express. A £5 Administration Charge will be made for those who pay by Bank Transfer - i.e there will be a charge of £5 for each Bank Transfer Transaction and additional £7 will be charged on foreign currency transfers to cover the bank charges. There is no charge for cheques or Debit Cards. A confirmation of your booking will be posted or e-mailed to you by return. Receipt of the initial payment does not imply acceptance of booking.
The balance of payment is due 8 weeks prior to the start of your holiday. Upon receipt of the balance the holiday property address will be issued. For payment by credit card please add 2% to cover the Credit Card Company costs. There is no extra charge for cheques or Debit Cards. We reserve the right to cancel any booking if payment of the balance is more than 14 days late. A further £27 booking fee will be charged for re-instating a cancelled booking. Please call us if you need more time to pay.
4. CANCELLATION PROTECTION
The Basic Cancellation Protection Scheme protects the Guest against liability to pay the full hire if forced to cancel the holiday due to death, injury, maternity complications, illness of themselves, a close relative or business associate, or Jury service. This only applies up to the starting date of the holiday. Provided such cancellation is confirmed in writing with the appropriate certificate, 2/3 of the Rental Price (less the Â£27 Booking Fee) is returned. The initial payment however is retained by STS and the property owner. For reasons other than the above, or for failing to produce the appropriate certificate, the guest remains liable for the full balance. The cost of the Basic Cancellation Protection Scheme below should be included in the initial payment.
|Weekly rent of £250 or less||amount due £12 per week|
|£801 or more||please add £10 for each additional £100|
Cancellation Top Up: It is also possible to protect the whole of the Rental Price paid (less the £27 Booking Fee) with an additional payment of 50% of the above Cancellation Premium (same conditions apply). If only the initial payment has been paid then the deposit will be returned less the Booking Fee and Cancellation Protection premiums which will be retained by STS.
If a guest who has protected all or part of their booking with the STS cancellation protection scheme wishes to cancel a booking for reasons not covered above every effort will be made by STS to re-let that week for them (but without obligation). If successful STS will refund to the guest the rent received for the re-let less a small handling charge. If STS is unable to re-let, the owner shall be entitled to retain all payments already made and recover any balance of hire charge if not already paid
The Scheme does not cover claims directly or indirectly resulting from or consequence upon:
a) The protection does not cover any recurring, chronic or continuing illness, disability or condition of any of the persons covered, for which medical treatment or consultation has taken place during the 12 months preceding the date of booking the holiday.
c) Disinclination to travel
d) Failure of public or private transport services
The decision of the Agents on all claims will be final.
If a guest who has protected all or part of their booking with the STS cancellation protection scheme wishes to cancel a booking for reasons not covered above every effort will be made by STS to re-let that week for them (but without obligation). If successful STS will refund to the guest the rent received for the re-let less a small handling charge. If STS is unable to re-let, the owner shall be entitled to retain all payments already made and recover any balance of hire charge if not already paid.
Guests who have chosen not to protect their holiday with our Cancellation Protection Cover. Kindly note that once a booking has been made we will not be able to refund any money to you AND that you are obliged to pay the balance of the booking even if you cancel and don't come. We highly recommend that you have some form of holiday insurance to protect your booking. We will, as a gesture of good will, endevour to help you to try and re-let if you are forced to cancel an unprotected holiday if you have paid the outstanding balance, but there will be charges equivalent to 2 times the full Cancellation Scheme Premiums (minimum £45) to cancel and re-advertise payable at the time of cancelling. We will undertake to do this but without obligation or guarantee to re-let. If successful then a credit voucher will be issued for a future holiday with STS.
Letting is from Saturday 3.00pm to Saturday 10.00am unless otherwise stated or arranged through STS and/or the owner. Unless stated differently in the Travel Directions details, guests should contact the Owner 10 days prior to the holiday to make the key arrangements. Expected time of arrival should no later than 5.00pm (17.00hr) unless previously arranged with the Owner or STS. In all cases, properties must be vacated by 10.00 am on the day of departure unless stated differently in the property description.
6. LIABILITY AND GUESTS' RESPONSIBILITIES
Bookings are made on the understanding that occupancy of the property is for holiday purposes only and is only for the period of time agreed by STS and the Guest. Missing or broken items, replacements or repairs must be reported without delay, NOT at the end of the holiday, PLEASE, to the Owner so that immediate correction can be made and disputes over who caused the damage can be eliminated. Access to the property must be allowed to facilitate any maintenance or repairs. Although this will, of course, be kept to the minimum and only if essential. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. The Guest must leave the holiday accommodation in the same condition as it was found. The Guests rights to occupy the property may be forfeited without compensation if:
- more people or pets than specified in our description, or as stated on the Confirmation of Booking, attempt to occupy the property.
- overnight guests are entertained without the Owners permission.
- the Guest or their pet causes damage, noise, unreasonable disturbance or conduct.
STS, the Owner or their Deputy must be allowed access into the property if there is suspicion of the above.
7. ALTERATION OF BOOKINGS: Once confirmation of a booking has been sent, if you wish to make small alterations to the details on the booking (eg change the number of guests, add or remove pets) a £12 admin. charge will be due at the time of alteration. Postponement of a holiday will be treated as an unprotected cancellation and re-let. See para 4.
8. RETURNABLE GOOD HOUSEKEEPING DEPOSITS. The competitive and fair basic rents quoted for our advertised properties is based on the understanding that the Guest may be requested to furnish the Owner on arrival, or previously by post in some instances, a RETURNABLE bond in the form of a cheque for Â£100 . The cheque will not be cashed without first consulting the Guest and in the absence of a claim will be either cancelled or returned after the holidays. For some properties the Guest will need to contact STS regarding the Good Housekeeping deposit. Our experience shows that this procedure results in all round better holidays for everyone, as guests fully respect the properties and so make manageable the process of preparing the property for the next guest. Missing or broken items, replacements or repairs must be reported without delay, NOT at the end of the holiday, PLEASE, to the Owner so that immediate correction can be made and disputes over who caused the damage can be eliminated. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. The Guest must leave the holiday accommodation in the same condition as it was found.
We have compiled the information on our website as accurately as possible. However, to avoid any disappointment, we advise the Guest to verify any essential feature in the description with STS before booking. It is important that when a cot is stated as supplied free of charge that the Guest checks with the Owner as to its suitability. In the event of facilities or equipment being withdrawn or altered, please contact the owner (or STS, if you are unable to contact the owner). Every reasonable effort will be made to rectify the problem. The Guest is advised to confirm in writing to STS any verbal information imparted by STS, or owners, that the guest deems to be important.
Guests with special needs: There are search facilities on line to find properties which may be suitable for guests with special needs. Simply, we have tagged any property with at least a bedroom and a toilet on the ground floor as being suitable for the less abled. This is only a guideline as every property is different. It is best to phone as there may not be enough room for wheelchairs to manoever or there are steps into or inside the property to access other rooms. Please check details of suitability when you book, especially if wheelchair access is essential. We cannot guarantee suitability unless you include written confirmation about any special needs with your booking form.
In the event of a complaint regarding a property, the matter should always be taken up with the Owner immediately. Reasonable time must be allowed for the Owner to rectify a complaint or to meet any reasonable requests by the Guest. If this is not possible or satisfaction is not obtained, then you or the owner should telephone our office as soon as possible. Unless we are completely satisfied with the nature of the complaint, then an alternative can only be offered by STS with the owner's consent. Claims will not be considered if you have not told STS and given us the opportunity to investigate and find alternate accommodation- please do not wait to make any complaint we are always available on 01766 51 38 29.
The charge for pets has not been automatically included in the competitive rents of our properties, however, many of our owners welcome pets at an extra charge of £20/pet for the holiday. The Guest is responsible for declaring all pets at time of booking. Cats are not accepted without prior permission For the benefit of all guests, pet owners must observe the following common sense requests:
Pets must be kept under control at all times. Pets must not be left alone in the property or outside the property for extended periods Please bring a basket or box for your pet to sleep in - pets must not be allowed on the beds or furniture. All fouling of lawns must be removed immediately and all pet hairs must be well cleared up before leaving. Please ensure that your pet has been wormed and is free of fleas.