The contract of letting is between the Guest and the Owner. Bookings are only accepted subject to availability, to these conditions and by agreement with the Owner. In the unlikely event of a property no longer being able to accept the booking (e.g. some damage to the property. Following confirmation of booking, Snowdonia Tourist Services (STS) will offer the guest a full refund or, if they wish, attempt to find alternative accommodation. STS will not be liable for any other losses/damages, etc. suffered by the Guest as a result of the property being unavailable on the day stated. All rents include VAT. We also reserve the right to change tariffs after publication should this be considered necessary. Any such changes will be made clear prior to the booking being accepted.

2. INITIAL PAYMENT

The initial payment (min. £119) shall include 1/3rd of the total rent (min. £80), single booking fee of £27/property and Cancellation Protection Scheme premium if required - see 4 below. For bookings made 8 weeks or less before the start of the holiday then the full rent, booking fee, etc., is due on booking. Please use the Booking Form on page 47, making your cheque payable to Snowdonia Tourist Services, or pay using a debit or credit card over the phone. Brochure prices are cash prices. We incur a 2% credit card company handling charge when payments are made by credit cards and reserve the right to recover these costs which will be advised at the time of payment. There is no extra charge for cheques, Switch / Maestro / Delta / Connect / Solo or other Debit Cards. Receipt of the initial payment does not imply acceptance of booking. A confirmation of your booking will be posted or e-mailed to you by return.

EURO Payments ONLY may be made by bank transfer to:

HSBC Bank
Nice Gubernatis
IBAN: FR76 3005 6002 2002 2061 6441 568
Bic: CCFRFRPP.
Please add 10 euro HSBC bank charge.

Please quote your booking reference to the bank and you must notify
us of the amount which is being paid in and the date the transaction
was authorised.

3. BALANCE

The balance of payment is due 8 weeks prior to the start of your holiday. Upon receipt of the balance the holiday property address will be issued. For payment by credit card please add 2% to cover the Credit Card Company costs. There is no extra charge for cheques, Switch / Maestro / Delta / Connect / Solo or other Debit Cards. We reserve the right to cancel any booking if payment of the balance is more than 14 days late.

4. CANCELLATION PROTECTION

It is bad enough having to cancel your carefully planned holiday without loosing moneys already paid and also still being liable to pay any outstanding balances. To help in the event of this unfortunate occurrence we offer two levels of Cancellation Protection.

The Basic Cancellation Protection Scheme protects the Guest against liability to pay the full hire if forced to cancel the holiday due to death, injury, maternity, or illness of themselves, a close relative or business associate. This only applies up to the starting date of the holiday. Provided such cancellation is confirmed in writing within 48 hours with the appropriate certificate, 2/3 of the rent is returned. The initial payment, however, is retained to cover our time and expenses in processing the cancellation and re-advertising. For reasons other than the above, or for failing to produce the appropriate certificate, the guest remains liable for the full balance. The protection does not cover illness or medical condition known or reasonably anticipated at the time of booking or the consequences thereof. The cost of the Basic cancellation Protection Scheme below should be included in the initial payment.

Cancellation Top Up: It is also possible to protect the whole of the rent paid with an additional payment of 50% of the above cancellation fee (same conditions apply) If only the initial payment has been paid then the deposit will be returned, the booking fee and Cancellation Protection premiums will be retained by STS.

If a guest who has protected all or part of their booking with the STS cancellation protection scheme wishes to cancel a booking for reasons not covered above every effort will be made by STS to re-let that week for them (but without obligation). If successful STS will refund to the guest the rent received for the re-let less a small handling charge. If STS is unable to re-let, the owner shall be entitled to retain all payments already made and recover any balance of hire charge if not already paid.

Guest who have chosen not to protect their holiday with our Cancellation Protection Cover. Kindly note that once a booking has been made we will not be able to refund any money to you AND that you are obliged to pay the balance of the booking even if you cancel and don't come. We will keep your card details on file for all partly paid bookings and will deduct the balance owing when it becomes overdue. We highly recommend that you have some form of holiday insurance to protect your booking.

5. LETTING

Letting is from Saturday 3.00pm to Saturday 10.00am unless otherwise stated or arranged through STS and/or the owner. At least 10 daysprior to arrival, guests should contact the Owner regarding their expected time of arrival, which should be at 3.00pm (15.00hr) and no later than 5.00pm (17.00hr) unless previously arranged with the Owner. In all cases, properties must be vacated by 10.00 am on the day of departure unless stated differently in the property description.

6. LIABILITY

Bookings are made on the understanding that occupancy of the property is for holiday purposes only and is only for the period of time agreed by STS and the Guest. The Guests rights to occupy the property may be forfeited without compensation if:

a) more people or pets than specified in our description, or as stated on the Confirmation of Booking, attempt to occupy the property.
b) overnight guests are entertained without the Owners permission.
c) the Guest or their pet causes damage, noise, unreasonable disturbance or conduct.

7. ALTERATION OF BOOKINGS

(whenever possible only and with the consent of the Owner) Guests who wish to change a booking once the Confirmation of Booking has been sent out will be charged a fee of £45.

8. RETURNABLE good housekeeping deposit.

The competitive and fair basic rents quoted for our advertised properties is based on the understanding that the Guest may be requested to furnish the Owner on arrival, or previously by post in some instances, a RETURNABLE bond in the form of a £50 cheque (£100 in some properties) endorsed with a Bankers Card number. The cheque will not be cashed without first consulting the Guest and in the absence of a claim will be either cancelled or returned after the holidays. Our experience shows that this procedure results in all round better holidays for everyone, as guests fully respect the properties and so make manageable the process of preparing the property for the next guest Missing or broken items, replacements or repairs must be reported without delay, NOT at the end of the holiday, PLEASE, to the Owner so that immediate correction can be made and disputes over who caused the damage can be eliminated. Any payment for fuel, breakages, damage, extra cleaning etc. must be generously and adequately compensated. The Guest must leave the holiday accommodation in the same condition as it was found.

9. DESCRIPTIONS

We have compiled the information in our brochure as accurately as possible at the time of publication. However, to avoid any disappointment, we advise the Guest to verify the description with the Owner immediately upon receipt of the Confirmation of Booking. It is important that when a cot is stated as supplied that the Guest checks with the Owner as to its suitability. In the event of facilities or equipment being withdrawn or altered, please contact
the owner (or STS, if you are unable to contact the owner). Every reasonable effort will be made to rectify the problem. Claims will not be considered if the above procedure is not followed - please do not wait to make any complaint. Although every effort is made by Owners to maintain electrical equipment in good working order, such equipment is easily damaged and no guarantee can be given as to its working condition at any particular time. The Guest is advised to confirm in writing to STS any verbal information imparted by STS, or owners, that the guest deems to be important.

Guests with special needs: Where a property may be suitable for guests who are less able we display the following symbols in the property title:Easy Walking Access - a guest using a walking aid should have no difficulty in gaining access to the principal rooms* and garden of a property.

Walking Access: A guest who can manage a step or two should have little difficulty in gaining access to the principal rooms* and garden of a property showing this symbol.

*Note: ‘principal rooms’ means the sitting room, dining room, kitchen, at least one bedroom, a WC and a bathroom or shower room.The application of these classifications to properties of widely varied types and ages must, of necessity, be generalised. Please check details of suitability when you book, especially if wheelchair access is essential. We cannot guarantee suitability unless you include written confirmation about any special needs with your booking form

10. COMPLAINTS

In the event of a complaint regarding a property, the matter should always be taken up with the Owner immediately. Reasonable time must be allowed for the Owner to rectify a complaint or to meet any reasonable requests by the Guest. If this is not possible or satisfaction is not obtained, then you or the owner should telephone our office as soon as possible. Unless we are completely satisfied with the nature of the complaint, then an alternative can only be offered by STS with the owner’s consent. We regret that we are very limited in what we can do once you have left the property.

11. PETS

The charge for pets has not been automatically included in the competitive rents of our properties, however, many of our owners welcome pets at an extra charge of £20/pet for the holiday. The Guest is responsible for declaring all pets at time of booking. Cats are not accepted without prior permission For the benefit of all guests, pet owners must observe the following common sense requests:

a) Pets must be kept under control at all times.
b) Pets must not be left alone in the property or outside the property for extended periods
c) Please bring a basket or box for your pet to sleep in - pets must not be allowed on the beds or furniture.
d) All fouling of lawns must be removed immediately and all pet hairs must be well cleared up before leaving.
e) Please ensure that your pet has been wormed and is free of fleas.

(Updated 3.10.07)

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