WTB Grading
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VW take into consideration the whole package from brochure presentation, the quality of the information we provide the guest about the property, key arrangements, welcome on arrival, North Wales cottage notes as well as the quality of the property. VW Have recently changed their criteria, which is resulting in some properties being downgraded for comparatively minor items - which we have recommended our owners to rectify. There are over 30 categories assessed, starting with first impression of the exterior. All rooms are assessed on space, floor covering, decoration, furnishing, lighting and furniture. Cleanliness, design, general impression are also marked. Items such as dishwashers, freezers, tumble dryers and microwaves influence the VW grade as do the provision of central heating and the number of WC's.
For the purposes of the STS grade these items do not influence the grade as they will be listed in the property description if present. The STS grade is designed to give an indication of the property standard which would not be readily determined from the other information provided. In both systems the overall mark determines the grade, but will be moderated by the weakest aspect of the property. The STS grade is also influenced by every 'Guest Quality Questionnaire
Feedback' returned by guests at the property. In this way we believe we can improve, and more accurately represent the standards of the properties we recommend.
To help you make your choice the STS grades indicate the following standards: WTB/VW grades are available on request..
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An exceptional overall level of quality, with the highest standards throughout including cleanliness, maintenance, range of equipment and guest care. Outstanding attention to detail with many personal touches. |
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An excellent overall level of quality with greater attention to detail. High standards of cleanliness. Layout of property more likely to be designed with guest comfort in mind. |
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A very good quality overall, with very good standards of cleanliness. Ample space and good quality furniture and fittings. |
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A good overall quality in most aspects of the property. A good standard of cleanliness and maintenance. |
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Fair to good quality overall, with furniture, furnishings and fittings all in sound condition and offering a good standard of cleanliness. |
Wales Tourist Board Quality Advisors annually inspect our office procedures and brochure for accuracy. At the time of publication, the most recent report from the Wales Tourist Board dated 03/09/2006 stated:
'Sea & Mountain Cottages are a professionally run agency that promotes an overall excellent standard of service to its clients and customers. A new reception room for present and new clients, offering very comfortable easy seating, is now where the offices were and office staff work upstairs in a modern office environment.
Based in Porthmadog, its staff and partners have extensive knowledge of its existing portfolio and operational areas and enjoy a great deal of repeat business.
Customer care and efficiency is at the forefront of this proactive company with considerable investment in information technology in recent months with online bookings about to become "live". They offer virutal tours to clients so potential holidaymakers can obtain an accurate concept of the property.
An updated brochure is produced every year - 2007 in draft form presently - and this further compliments a very user-friendly website, which attracts a considerable amount of hits and allows online enquiries or live bookings.'
(Updated 3.10.07)